Refund and cancellation policy

Cancelling a subscription

Cancel any time from your account page. Your Premium access continues until the end of the period you have already paid for, and you are not charged again. No dark patterns, no forced phone call, no hidden steps — cancelling is two clicks.

Subscription refunds

If you were charged after cancelling, or charged in error, we refund it. If you have used the platform substantially in a period, we may decline a partial refund for that period — and we will tell you clearly why rather than leaving you guessing.

Trials

Where a trial is offered, it is clearly stated at checkout. Cancel before it ends and you pay nothing.

Digital products

Digital downloads are delivered instantly, so refunds on change of mind are not automatic. If a product is faulty, incomplete or not as described, contact support and we will put it right, replace it or refund it.

Failed payments

If a renewal payment fails, Paystack attempts it again and we email you. Access may pause if it keeps failing. Nothing is ever marked as paid on the basis of a browser redirect — entitlement only changes on a confirmed provider event.

How to ask

Contact support with your account email and, if you have it, the order or receipt reference. We aim to respond within two business days.